Big names keep on getting bigger, widening their breadth, tightening their hold on the market. And then Airbnb happened. The simple business model made common people rent out their properties that would otherwise go unused.
In order to research this, he did two things: When doing so, he asked the two groups two questions: Who is the Guest of ?
Both the survey respondents and the think tank session gave similar responses when posed this question — and the answer was quite predictable. Both groups understood that guests are becoming increasingly tech-savvy and sophisticated travellers.
They all expect personalisation, want unique experiences and have higher expectations. However the real question they all had was: It was very quickly identified that truly understanding your guest is the key to success.
Without a deep understanding of guests and website visitors, hoteliers will quickly fall behind the emerging trends in the industry. What technology based systems will be used by hoteliers in ?
With this in mind, the results were quite surprising. The respondents in the written survey gave very conservative answers: So much so that the results for this question were very similar to the results of the same question asked back in As such, the question was re-phrased: What technology systems would you want implemented in your hotel by ?
In order to break down the answers, Peter organised these into two buckets: Data is currently not being leveraged in the right way.
There are four main systems which he identified based on the responses: AI and Machine Learning based systems widely used in other sectors i.
Predictive Analytics — Leveraging data sets to predict the future Management Dashboard — Better communicating that data internally Middleware — introducing software that acts as a bridge between data and systems When asking the experts which of these systems were the most urgent and important to put in place, they responded: AI and Machine Learning based systems.
Their belief was that once these are in place, everything else could stem from that. Integrated Message — having a single view of the guest. Guests are being asked for the same data multiple times during their booking process as well as when they are in-stay, despite them being frequent visitors.
Without this, none of the predictive analytics can work.One of the questions commonly asked during a job interview is, “What are your goals for the future?” This question is a good way for employers to determine if your career goals are a good fit for the company. Plus, it helps hiring managers make sure that you actually have some goals – in other words, your answer reveals whether or not you have ambition and some type of plan.
Shape your future Take the first steps to managing your career. Discover your strengths to help make the right career decisions for you. Current and Future Trends in Tourism and Hospitality.
The Case of Greece. 12 Pages. Current and Future Trends in Tourism and Hospitality.
The Case of Greece. Uploaded by. S. Kapiki.
Getting things right is important. Four For the hotel industry, the increasing competition key performance indicators particularly affected and expansion of. Shape your future Take the first steps to managing your career. Discover your strengths to help make the right career decisions for you.
Primary competitors: Hotel Management, Hotel News Now, Skift In the past decade, the industry has thrived, as both leisure and business travel have ascended alongside GDP. DELOITTE CONSULTING THE HOTEL OF THE FUTURE. DOBLIN | DELOITTE CONSULTING LLP | NOT FOR CLIENT DISTRIBUTION 3 The hotel industry is in a period of significant evolution and opportunity.
This report will help companies understand where and how to disproportionately invest today to account for how.